Terms of Service — Intelliquinte LLC

Last updated: August 14, 2025

Read this carefully. These Terms of Service (“Terms”) are a legally binding contract between you (“you,” “Customer,” or “Buyer”) and Intelliquinte LLC (“Intelliquinte,” “we,” “us,” or “our”). By accessing or using our website, store, services, or by placing an order, you accept and agree to these Terms. If you do not agree, do not use our Services or place an order.

1. Definitions

Services — the online storefront located at store.intelliquinte.com, any related web pages, order processing, customer support, and the sale of physical goods.

Product(s) — physical items offered for sale through the Services.

Order — your request to purchase Product(s) placed through the Site and accepted by Intelliquinte.

2. Eligibility; Minors

You must have the legal capacity to form a binding contract to use the Services and purchase Products.

Minors may purchase from the Site only with the express permission of a parent or legal guardian. If you are under 18, you represent and warrant you have that permission.

We accept orders only from customers shipping to addresses within the United States. We do not accept, process, or ship international orders.

3. Order Acceptance & Contract Formation

Receipt of your order on the Site does not constitute acceptance. All orders are subject to acceptance by Intelliquinte, in our sole discretion. We may refuse or cancel any Order for any lawful reason, including but not limited to suspected fraud, pricing errors, violation of these Terms, or Product unavailability.

An order is accepted only when we send an order confirmation email that states your Order has shipped, or otherwise expressly accept the Order in writing.

4. Pricing, Promotions & Payment

• All prices are in U.S. dollars and exclude applicable sales tax, which will be added at checkout when required.
• We use Stripe for payment processing. You authorize us to charge your chosen payment method for the total Order amount.
• We reserve the right to modify prices, promotions, or fees at any time. Price changes will not affect Orders already accepted by us.
• Charges, refunds, and adjustments may appear on your payment method statement with a descriptor chosen by Stripe/Intelliquinte.

5. Shipping; Risk of Loss; Title Transfer; No International Shipping

• We ship only within the United States via USPS or another carrier selected by us. We do not ship outside the United States.
• All orders will be shipped within six (6) weeks from the date you place your Order. Some Products may ship sooner. Shipping time estimates are not guarantees.
• Risk of loss and title for Products pass to you upon our delivery of the Product to the carrier (i.e., when the carrier physically accepts the package). Once a carrier has accepted the package, we are not responsible for lost, stolen, or damaged shipments — except where local law requires otherwise.
• You are responsible for ensuring an accurate shipping address. If an Order is returned to us due to an incorrect or insufficient address provided by you, you are responsible for any re-shipping charges.

6. Cancellations, Modifications & Chargebacks

You may request to cancel or modify an unshipped Order by contacting us immediately. We will honor cancellations or modifications at our discretion and only if the Product has not yet shipped.

If you initiate a chargeback without contacting us first, we will oppose it and may provide evidence of shipment and delivery. Repeated chargebacks may result in suspension of your ability to order.

7. Returns, Refunds & Defective Items

Return policy: We do not accept returns for buyer’s remorse. Refunds are available only if you contact us within fourteen (14) days of delivery and the Product is unused and in original condition and packaging, unless the Product is defective or otherwise required by law.

Defective/Incorrect items: If your Product is defective, damaged in transit, or materially different from its description, contact us within 14 days of delivery with photos and a description. We will, at our option, (a) provide a refund, (b) replace the Product, or (c) provide store credit.

Customers are responsible for return shipping costs except where we are at fault (e.g., defective item) or where local law requires otherwise. Refunds for approved returns will be processed within 14 days of our receipt of the returned Product.

Refunds do not apply to: sale items, custom or personalized items, or digital goods, unless otherwise required by law.

8. Product Descriptions & Availability

We attempt to be as accurate as possible in Product descriptions, but we do not warrant that descriptions, images, pricing, or other content are accurate, complete, reliable, current, or error-free. Product colors may vary depending on your display.

Products are subject to availability; we reserve the right to discontinue Products at any time.

9. Limited Warranty; Disclaimer; Remedies

EXCEPT WHERE APPLICABLE LAW REQUIRES OTHERWISE, ALL PRODUCTS ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

OUR LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM ARISING OUT OF YOUR PURCHASE OF PRODUCTS OR THESE TERMS SHALL BE LIMITED TO THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO INTELLIQUINTE FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH CASES, CERTAIN OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to indemnify, defend, and hold harmless Intelliquinte and its officers, members, managers, employees, contractors, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and costs) arising from or in any way connected with: (a) your breach of these Terms; (b) your negligence or willful misconduct; (c) your violation of any law or third-party right; or (d) your misuse of any Product.

11. Prohibited Uses

You may not use the Services to:

• Violate any applicable law or regulation;
• Send unsolicited or unauthorized communications;
• Resell Products purchased from us without express written permission;
• Infringe copyright, trademark, or other proprietary rights; or
• Interfere with or circumvent security features.

12. Intellectual Property

All content on the Site (text, graphics, logos, images, designs, software, trademarks) is the exclusive property of Intelliquinte or its licensors and is protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purchases only. Any other use requires our prior written permission.

13. User Content & License

If you submit content to us (for example, customization instructions), you grant Intelliquinte a perpetual, irrevocable, worldwide, royalty-free, transferable license to use, reproduce, distribute, modify, and display that content for any purpose related to providing Services, marketing, or operations.

You represent and warrant you have all rights necessary to grant that license and that your content does not violate the rights of any third party.

14. Third-Party Sites, Services & Links

The Site may contain links to third-party sites or services. We do not control and are not responsible for third-party content, practices, or policies. Links do not imply endorsement. Your dealings with third parties are solely between you and that third party.

15. Privacy; Data Handling

Our collection and use of personal data are described in our Privacy Policy. Payment processing is handled by Stripe; we store only the personal information necessary to fulfill Orders in an encrypted Supabase database. We do not sell your personal data.

By placing an Order, you consent to the collection, transfer, storage, and processing of your information as described in the Privacy Policy.

16. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including acts of God, pandemics, strikes, governmental orders, supply shortages, carrier delays, or internet outages. If a force majeure event occurs, we will attempt to notify you and will resume performance as soon as practicable.

17. Dispute Resolution; Arbitration; Class Waiver; Opt-Out

Informal dispute resolution: Before filing a claim, you agree to try to resolve the dispute informally by contacting us at the address below and providing 30 days to resolve.

Arbitration agreement: Except where prohibited by law, you and Intelliquinte agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its consumer rules, to be held in Wake County, North Carolina, unless we agree otherwise in writing. You and Intelliquinte further agree to submit to the personal jurisdiction of the state and federal courts located in Wake County, North Carolina solely for purposes of enforcing an arbitration award.

Class action waiver: To the fullest extent permitted by law, you and Intelliquinte waive the right to pursue claims on a class or representative basis.

Opt-out of arbitration: If you do not wish to be bound by arbitration, you may opt out by mailing written notice to Intelliquinte within 30 days of the effective date of these Terms. The written notice must include your name, address, email, and a clear statement that you elect to opt out of the arbitration provision. Send opt-out notice to the address in Section 22.

18. Limitation on Time to File Claims

Any claim or cause of action you may have arising out of or relating to these Terms or your use of the Services must be filed within one (1) year after such claim or cause of action arose; otherwise, it is permanently barred.

19. Severability; No Waiver; Assignment

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision under these Terms will not constitute a waiver of such right or provision.

You may not assign these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a corporate transaction.

20. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will post the updated Terms on the Site with the effective date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

21. Notices

We may provide notices to you by email, posting on the Site, or by mail to the billing or shipping address you provided. You agree that notices from us sent electronically satisfy any legal requirement for written notice.

22. Governing Law; Venue

These Terms and any disputes arising from them are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Subject to the arbitration clause above, you consent to exclusive jurisdiction and venue in the federal and state courts located in Wake County, North Carolina for any litigation not subject to arbitration.

23. Remedies & Injunctive Relief

We may, in addition to any other remedies, seek injunctive or equitable relief to prevent breaches of these Terms and to protect Intelliquinte’s intellectual property rights.

24. Contact Information

25. Entire Agreement

These Terms, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and Intelliquinte regarding the Services and supersede all prior agreements and understandings.